NormAtHome's profile
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442 Messages

Wed, May 8, 2019 3:00 PM

Heartbeat error again?

There are several threads regarding this problem and in at least one ComcastDan acknowlaged that it was a widespread Comcast issue and that it had been refered to the technical team for resolution. Well, apparently it's happening again.


Just for the record, I am at home on a desktop computer running Windows 8.1 attached to my router by an Ethernet cable.

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Official Employee


1.9K Messages

2 y ago

Hey there, NormAtHome! I would be more than happy to help out. Can you please send me a PM with your first and last name to get started? 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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