Moptart's profile

New Poster


1 Message

Wed, Jun 17, 2020 3:00 AM


I am an internet-streaming only subscriber with HBO as an add-on to channel line up.  Currently I get HBO max by signing in with Xfinity credentials through the hbo max app.


when HBO max is officially added to Xfinity's channel line up, will I be able to assess (as a streaming customer) or must I sign up for a Flex device/streaming in order to see via TV?


Accepted Solution


Diamond Problem Solver


25.9K Messages

1 y ago

@Moptart HBO Max isn’t a channel but a streaming service. An app for access will be added to Flex/X1 boxes sometime in the future but you can get it now as an app on your smart TV, Amazon Firestick, Roku, etc. 



1 Message

2 m ago

is HBO Max on my contract

Official Employee


195 Messages

Greetings, @user_e07d09! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. We should be able to check your account  records and see if you are subscribed to HBO.


If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.


To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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