beckicda's profile

New Poster

 • 

1 Message

Sun, Jun 2, 2019 1:00 PM

HBO Go

I can no longer log in to HBO Go at my son’s house on any device. This is the response on the screen:
Signed Out
We’re having trouble verifying your access to HBO GO with your TV provider.
If you continue to have this issue, contact your tv provider for assistance.

I thought HBO GO was something I would have access to at any location as long as I had my log in credentials?

Can anyone help?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

ComcastMichael

Official Employee

 • 

2.9K Messages

2 y ago

Greetings, beckicda! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear you are having issues logging into the HBO Go app. That's certainly frustrating as I would hate to be without my HBO Go app as well. I would certainly like to look into this and see if we can get you back into the app. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

Official Employee

 • 

2.9K Messages

2 y ago

Hello, beckicda. I have not heard back from you and hope your issue was resolved. If you still need assistance, please feel free to start a new thread.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here