Visitor
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1 Message
have not receive my streaming equipment
I texted with an agent online to get my bill lowered. The agent told me I could get a streaming package with a smart watch for $159.00 a month with tax. I have received the watch and no streaming equipment. My bill is currently $204.50. it is near impossible to get a hold of a person that knows what they are doing! Your AI runs you around in circles, with no help at all.
Please help!!!
XfinityEricB
Official Employee
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1.9K Messages
16 days ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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