CherC's profile

Regular Visitor

 • 

4 Messages

Tue, Apr 30, 2019 12:00 PM

Hallmark Mystery channel

When I Xfinity stream using Roku the sound drops on Hallmark Mystery channel. The other Hallmark channel does not drop out. No problems with any other channels. 

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@CherC wrote:

When I Xfinity stream using Roku the sound drops on Hallmark Mystery channel. The other Hallmark channel does not drop out. No problems with any other channels. 


go to the same channel on a smart phone/tablet using the xfinity stream TV app. same problem?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Regular Visitor

 • 

4 Messages

2 y ago

I don’t have any problems when I use the Xfinity app on my I pad. The only channel that drops audio is the Hallmark Mystery channel. The channel goes for a short time then drops/reboots and then in a couple of minutes the sound drops. If I get out and go back the same scenario repeats.

New to the Community?

Start Here