2 Messages
Guide not found Lg smart tv
I have a new LG smart tv as of Dec 2024. I can install/load the xfinity stream app with the guide loading only at the initial installation/launch of the app. After that, I can only access the mini guide. I have uninstalled/reinstalled. I have unplugged the tv and done a hard reset. I see that this is an issue brought up in the forum going back at least 3 years but cannot find a resolution posted.
Accepted Solution
XfinityBillie
Official Employee
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3K Messages
1 month ago
@user_een5tj Thank you for taking the time to reach out to us here on our Xfinity Forums. Just to clarify, if you load the Xfinity Stream app are you seeing Live TV, Saved, Browse, Search and Setting across the screen? You should be able to select Live TV and view the full screen guide.
If you selected a program to watch and press down and then scroll over, the mini guide is the only option while you are actively watching a show. You would need to press the back button to return to that primary screen and make sure that you have Live TV highlighted to view the full guide. Please let me know if this helps.
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DreamSayerZ
Problem Solver
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665 Messages
1 month ago
@user_een5tj I don't have an LG TV, but I found this information. May or may not be helpful. When you first launch the Stream app;
Navigate to the Settings (gear) icon using the left or right arrow buttons
Press OK
Highlight Preferences using the up or down arrow buttons and press OK
Highlight General and press OK
Turn the Display Mini Guide Over Video option on or off and press OK
Press Exit when finished
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