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user_ukv28j
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10/01/2026 5:41 PM

Getting Peacock error message when I try to activate

Whenever I try to activate the free premium Peacock, it spins for a second and then takes me to a page saying something went wrong. I’ve tried this more than 10 times now. Why won’t it let me activate it?

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10 days ago

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XfinityMarcus

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11 days ago

user_ukv28j thank you for using the Xfinity Community Forums page to reach out regarding your Peacock activation concerns. Have you previously had access to Peacock Premium before?

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user_ukv28j

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@XfinityMarcus​ yes, I have.  I went into peacock to change my email on there because I thought that might help but it didn’t. 

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11 days ago

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XfinityMarcus

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thank you for clarifying that for us, have you recently moved to a new location by chance?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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user_ukv28j

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No, I haven’t moved. 

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11 days ago

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XfinityBenny

Official Employee

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1.8K Messages

@user_ukv28j Got it, this usually only happens when customers move. Have you logged back in to the Peacock account to see if it activated? The billing section will say if it's done through Xfinity. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 days ago

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user_ukv28j

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It doesn’t show I have a plan at all on that account so it wasn’t activated through Xfinity. 

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10 days ago

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