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user_w3cvkc
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Friday, June 26th, 2026 12:30 PM

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs.   I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming.  If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch.    I have cleared data and cache from the app but still get the error.

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7 minutes ago

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user_aclbvn

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2 Messages

14 hours ago

4k fire sticks doing the same thing as of a few minutes ago. The app error is not fixed. 

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user_aclbvn

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2 Messages

14 hours ago

My Xfinity Stream apps on all my Firesticks are doing the same thing as recent as a few minutes ago. I restarted and nothing has changed. Begun about a week ago. Have to exit out and reopen. 

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user_uyieex

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1 Message

10 hours ago

My version is 8.15.0.3646 and it is still showing the upgrade failure on my 2 TVs. Please fix this one as well xfinity!

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ldinpa

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188 Messages

@user_uyieex​ 

It would appear the version of the Xfinity App you have is downlevel.  The most recent version is 8.15.1.3747. Xfinity just pushed that update out 2 days ago when everyone started posting about this problem, me included.

Now that they updated the App you will need to get your devices updated with that version.  Xfinity can’t do that for you.  If you don’t know how to update the app on your device(s) the best thing to do would be to uninstall the app on your device, go to the Amazon App Store and download the Xfinity App again and that should be the latest version.  Hope that helps. 

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7 hours ago

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user_e0et61

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7 Messages

@ldinpa​ 

are you an idiot?? If there is no update available,how can I update??

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23 minutes ago

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ldinpa

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188 Messages

Since there was an update which I applied and all my devices are now working and yours isn’t, it would appear you’re the idiot.

Let’s be clear.  I am not an Xfinity employee and have no affiliation with Xfinity whatsoever.  I am an everyday Xfinity customer just like you. I come to this forum to report issues and offer any advice I can if I think it may be able to help people.  That’s what a User  FORUM is for.  There are other users who commented in this post that they ALSO downloaded the latest App update and they ALSO now have things working.  I’m sorry it didn’t work for you but since you’ve decided to be an A***hole I could care less if you ever get your problem fixed.  Have a nice day! 

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7 minutes ago

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user_igevim

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6 hours ago

I have fire os 7.7.1.4 this is getting annoying 

Xfinity version 8.15.0.3646


Uninstall/reinstall did not fix or update 🤣. 

(edited)

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