Visitor
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3 Messages
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cache from the app but still get the error.
user_y5phmd
Visitor
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1 Message
2 days ago
I’m also having the same problem which just started about 4-5 days ago. Keep getting Failure to Update message on Xfinity Stream app with 2 Firesticks. A third Firestick will only display channels as TV Go even though I am on my home network. The only Xfinity Stream app that is working correctly for me is the one on my phone. It appears that the problem is specific to Firestick. I’ve tried all the fixes and none of them work. The problem is with Xfinity and they need to get this fixed soon or I will have no choice but to change my TV provider.
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MickCroc
Visitor
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1 Message
2 days ago
2 fire TV's and 3 Firesticks on multiple brand TV's. All of them having the issue. Cleared cache, cleared data, deleted and re-installed app. Same problem still exists. Waste of time until Comcast gets around to fixing the app.
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Musik
New Poster
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2 Messages
1 day ago
Same here. Tried all the above.
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user_auc27h
Visitor
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2 Messages
1 day ago
I keep seeing posts from Xfinity asking for information about the errors. It’s all in the thread - all they need to do is READ it!
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cb_juno
Visitor
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1 Message
1 day ago
Same issue here on fire stick. We went as far as I installing and reinstalling. When we get the error prompt, we're able to exit and then start the app again. Everytime we shut off tv/firestick error comes back. Big
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saemick
Visitor
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1 Message
1 day ago
Same issue. 2 Fire TV's, tried all the "fixes" and the issue persists every day for over a week.
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JJMcK
Visitor
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1 Message
20 hours ago
Issue occurs on ALL my TV’s that use Fire stick. Began about 3-4 days ago. ALL TV’s have latest software and I have performed all troubleshooting maintenance. The problem still exists and the solution is what has been mentioned earlier….. Xfinity needs to UPDATE the software.
(edited)
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ldinpa
Contributor
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177 Messages
11 hours ago
While the Xfinity reps are busy still replying to 2 day old comments, I’m happy to report that the upgrade Xfinity made to their App yesterday appears to have fixed the problem. Turned on the TV / Firestick this morning and no error message. The App seems to be working as it should. Hopefully the update fixed the problem for everyone else as well.
It’s a shame that the Xfinity people monitoring this forum apparently had no clue this latest update was being pushed out even though it may have been the result of them reporting the problem up the line. It’s typical Xfinity, left hand never knows what the right is doing.
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user_w3cvkc
Visitor
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3 Messages
10 hours ago
My issue seems to have been resolved. An update to the firestick was applied to each of my devices last evening and this morning. I am no longer getting the error with xfinity
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user_jzgqfl
Visitor
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2 Messages
1 hour ago
Same on 3 FireTV sticks. Uninstalled the app completely and reinstalled on 2 with no change.
Tried their facebook support and even though it indicated I was first in line, it took over 30 minutes for them to ask me a question that was answered in my original post.
VERY ANNOYING AND VERY FRUSTRATING.
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user_93e789
Visitor
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2 Messages
42 minutes ago
I am having the same issue. X1 in living room, other tvs Fire stick.
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