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user_w3cvkc
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Friday, June 26th, 2026 12:30 PM

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs.   I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming.  If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch.    I have cleared data and cache from the app but still get the error.

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user_y5phmd

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2 days ago

I’m also having the same problem which just started about 4-5 days ago. Keep getting Failure to Update message on Xfinity Stream app with 2 Firesticks. A third Firestick will only display channels as TV Go even though I am on my home network. The only Xfinity Stream app that is working correctly for me is the one on my phone. It appears that the problem is specific to Firestick. I’ve tried all the fixes and none of them work. The problem is with Xfinity and they need to get this fixed soon or I will have no choice but to change my TV provider.

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XfinityOrlandoM

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@user_y5phmd

An “upgrade failure” in the Xfinity app usually means your device’s operating system is outdated or a software issue is preventing the latest version from running properly. This can stop the app from opening or syncing your account details after a recent plan or equipment change.

 

Please make sure your Fire Stick is updated to the latest software version and is compatible with the Xfinity app. Then, try uninstalling and reinstalling the app.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 hours ago

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ldinpa

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@XfinityOrlandoM​ 

Did you not read through this thread to the end before giving this answer to the User?   If you did you would have discovered that the problem has been fixed with an update to the Xfinity App.  Unreal !

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4 hours ago

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MickCroc

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2 days ago

2 fire TV's and 3 Firesticks on multiple brand TV's. All of them having the issue. Cleared cache, cleared data, deleted and re-installed app. Same problem still exists.  Waste of time until Comcast gets around to fixing the app.

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Musik

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2 Messages

2 days ago

Same here. Tried all the above. 

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XfinityPaula

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Musik Good morning. Thank you for sharing the trouble that you are seeing as well with the Xfinity Stream app and the steps you have taken to troubleshoot the issue. I know it's lousy when a service or system is not working when we need it to. I would like to help get this fixed for us and everyone else impacted.
Are you having the same experience when you exit the application and relaunch that the app will work again, but fail the following attempt?
I see that we have a lot of people experiencing some of the same issues and on different devices. I personally have not experienced the issue on my roku or Xumo TV's. What type of devices are you using when accessing the Xfinity stream app? Do you have any trouble with accessing Xfinity TV online? We would want to create tickets with the specific examples, including the devices, firmware, and application version to help coordinate with our repair teams so they can identify if there is a known issue with a update that would correct everyones issue with accessing the app. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 hours ago

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user_auc27h

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2 Messages

2 days ago

I keep seeing posts from Xfinity asking for information about the errors. It’s all in the thread - all they need to do is READ it!

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ldinpa

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Doesn’t that drive you nuts !  I might be wrong but I half believe they’re bots doing the Xfinity replies and not real people.  How else could you explain that 😉

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2 days ago

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cb_juno

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1 Message

2 days ago

Same issue here on fire stick.  We went as far as I installing and reinstalling.  When we get the error prompt, we're able to exit and then start the app again.  Everytime we shut off tv/firestick error comes back.  Big 

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saemick

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2 days ago

Same issue. 2 Fire TV's, tried all the "fixes" and the issue persists every day for over a week. 

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ldinpa

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178 Messages

For everyone following this post.  I just turned on my TV / Firestick and it showed there was a new update for the Xfinity app being downloaded.  We’ll see if it works or not.  Maybe this post and the follow-on comments  here forced them in to doing something.  It’s interesting that none of the Xfinity reps replying to comments in this post, told us that they were releasing a new update to the app and to see if that fixed the problem.  Just goes to show you how disjointed their Support services are 😉

(edited)

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2 days ago

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JJMcK

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1 Message

2 days ago

Issue occurs on ALL my TV’s that use Fire stick. Began about 3-4 days ago. ALL TV’s have latest software and I have performed all troubleshooting maintenance. The problem still exists and the solution is what has been mentioned earlier….. Xfinity needs to UPDATE the software.

(edited)

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user_am64

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8 Messages

Same here, happening on all firesticks.

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2 days ago

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ldinpa

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178 Messages

1 day ago

While the Xfinity reps are busy still replying to 2 day old comments, I’m happy to report that the upgrade Xfinity made to their App yesterday appears to have fixed the problem.  Turned on the TV / Firestick this morning and no error message.  The App seems to be working as it should.  Hopefully the update fixed the problem for everyone else as well. 

It’s a shame that the Xfinity people monitoring this forum apparently had no clue this latest update was being pushed out even though it may have been the result of them reporting the problem up the line.  It’s typical Xfinity, left hand never knows what the right is doing. 

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painterfam

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66 Messages

Nope, mine is still giving the error message. And for my app, I cannot watch anything that is still recording. Which is what we mainl6 use it for

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1 day ago

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painterfam

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@painterfam​

This is my current app version

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1 day ago

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ldinpa

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178 Messages

On one of your firesticks go to settings, then go to Applications, then select manage applications.  Then scroll down to Xfinity and look to the right and see what version it shows.  

Mine is:  8.15.1.3747  

If your version is different then you likely did not get yesterday’s upgrade for whatever reason.  If yours matches mine then apparently you have another issue of some kind 🤷🏻‍♂️

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1 day ago

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ldinpa

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178 Messages

@painterfam​ That appears to be a downlevel version so for whatever reason you did not get the update to the Firestick.  I don’t know how that works.  I just happened to turn my TV on yesterday and saw on the screen the update to the app started automatically. If you haven’t already, try this:

To update your Firestick apps manually, highlight the app on your home screen or Apps list, press the three-line Menu button on your remote, and select More Info. If an update is available, click Update. To make it easier, you can enable auto-updates in Settings > Applications > Appstore.

Hopefully that provides the fix for you. I’m also thinking if you have multiple firesticks you’d need to do the above procedure on all of them that currently have the Xfinity app downloaded on them. Good luck ! 

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1 day ago

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user_w3cvkc

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3 Messages

1 day ago

My issue seems to have been resolved.  An update to the firestick was applied to each of my devices last evening and this morning.  I am no longer getting the error with xfinity 

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XfinityTommy

Official Employee

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2.9K Messages

user_w3cvkc Awesome! Happy to hear that everything is sorted out. Things are all streaming solid in the home now?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 day ago

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user_jzgqfl

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2 Messages

19 hours ago

Same on 3 FireTV sticks.  Uninstalled the app completely and reinstalled on 2 with no change. 

Tried their facebook support and even though it indicated I was first in line, it took over 30 minutes for them to ask me a question that was answered in my original post.

VERY ANNOYING AND VERY FRUSTRATING.

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user_jzgqfl

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2 Messages

And my firesticks all say they are up to date.

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19 hours ago

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user_93e789

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2 Messages

18 hours ago

I am having the same issue. X1 in living room, other tvs Fire stick.

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