Visitor
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2 Messages
Getting error message: Upgrade failure. Please restart the application
Receiving this message when launching the Xfinity Stream App on all of my TVs. I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming. If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch. I have cleared data and cache from the app but still get the error.
XfinityTommy
Official Employee
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2.9K Messages
2 days ago
Good morning user_w3cvkc. Do you also have X1 TV service in the or just running the streaming services? Appreciate you taking the time to get us in the loop to help.
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Btuffyankee
Visitor
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1 Message
1 day ago
Same issue on 3 fire tvs but not on Roku. Been happening all week in all fire devices .
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user_j1ucrh
Visitor
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2 Messages
1 day ago
I'm having the same problem that started this week. I don't know how I could get rid of it. Seems like no one's helping!!
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user_372112
Visitor
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6 Messages
1 day ago
Same here on two fire TVs. Tried uninstall/re-install. the app. Didn't fix.
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Joe_Cool
Visitor
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1 Message
1 day ago
Same here on multiple Samsung TVs with various model Firesticks after recent updates. Complete uninstall/reinstall did not resolve. A separate Apple TV box install is not seeing this, but I don't believe the same recent update has been pushed there yet.
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bpounds986
Visitor
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1 Message
19 hours ago
Same thing here on two Firesticks, have removed and reinstalled the app, and still get this error on some restarts.
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user_y60epi
Visitor
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1 Message
18 hours ago
Same thing for me as well. Just started out of blue. Sounds like a software update is needed for the Firestick asap!
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user_6cto2t
Visitor
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1 Message
5 hours ago
Same here, all firesticks on Vizio tvs. I only use stream. Going on for 4 or 5 days now.. I tried deleting and reinstalled, no improvement..
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3forfun
New Poster
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2 Messages
3 hours ago
Same here.No fix from xfinity
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ldinpa
Contributor
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167 Messages
2 hours ago
Same thing happening to me, started just within the past week. I’m glad I read this post before clearing cache, reinstalling the App etc. since it appears based on other posts, that does not fix the problem.
As for the problem being with the firestick, not sure about that since the Xfinity App is the ONLY app I’m getting the error on. My over 30 years of bad experiences with Xfinity tells me that Xfinity is the problem here LOL! The funny thing is when I exit the error message then go back in to the app again it works. It’s a pain but until some magic fix comes along I’ll deal with it.
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