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user_w3cvkc
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Friday, June 26th, 2026 12:30 PM

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs.   I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming.  If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch.    I have cleared data and cache from the app but still get the error.

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XfinityTommy

Official Employee

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2.9K Messages

3 days ago

Good morning user_w3cvkc. Do you also have X1 TV service in the or just running the streaming services? Appreciate you taking the time to get us in the loop to help. 

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user_j1ucrh

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2 Messages

I have the X1 on my big TV in the living room and the rest of my TV stream. All my streaming devices are the ones that say upgrade failure.

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3 days ago

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user_w3cvkc

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2 Messages

@XfinityTommy​ Just running the streaming services, every one has the issue.  Started 4 or 5 days ago.  

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2 days ago

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XfinityTommy

Official Employee

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2.9K Messages

user_w3cvkc Gotcha! We can take a look at some things from the backend. I will just need to gather information about the service location. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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2 days ago

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Btuffyankee

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1 Message

3 days ago

Same issue on 3 fire tvs but not on Roku. Been happening all week in all fire devices .

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user_j1ucrh

Visitor

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2 Messages

3 days ago

I'm having the same problem that started this week. I don't know how I could get rid of it. Seems like no one's helping!!

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user_3a5641

Visitor

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9 Messages

Yup. Same thing here. Started about 4 or 5 days ago. 

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3 days ago

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XfinityLinda

Official Employee

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2.6K Messages

@user_j1ucrh Thank you for connecting with us about your Streaming app concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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19 hours ago

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XfinityKei

Official Employee

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2.5K Messages

@user_3a5641 Is this still ongoing? Five days is too long for service issues. Our team is here to help. Can you provide us with more details on the type of device you're using and any troubleshooting steps you've taken.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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12 hours ago

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ldinpa

Contributor

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173 Messages

Is it still going on ??  Ah…. Look at all most recent comments.  What do you think?  LOL!  

Okay I’ll play.  Yes it’s still going on, as recent as this morning (July 1st) on my TV.  As for details on devices and steps taken please use a little initiative and actually read ALL of the comments in this post and you will have all of the information you need on devices and steps taken 😉

(edited)

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12 hours ago

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user_372112

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6 Messages

2 days ago

Same here on two fire TVs. Tried uninstall/re-install. the app. Didn't fix.

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XfinityRoberto

Official Employee

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2.4K Messages

Hi there @user_372112. Thank you so  much for reaching out to us regarding the issues you are having with the Xfinity Stream app on your two first TV's. Are you still having troubles with the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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11 hours ago

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3forfun

New Poster

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3 Messages

Nothing but lip service from xfinity!

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10 hours ago

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ldinpa

Contributor

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173 Messages

LOL!  They’ll just keep coming back under different names asking the same questions to everyone with all of the answers already provided in all of the comments that have already been submitted.  I’m convinced they are bots and not real people.  Real people would actually read all of the comments from everyone and have a thorough understanding of the problem and know what all of the Users have already done to try and fix it 😉

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8 hours ago

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Joe_Cool

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1 Message

2 days ago

Same here on multiple Samsung TVs with various model Firesticks after recent updates.  Complete uninstall/reinstall did not resolve.  A separate Apple TV box install is not seeing this, but I don't believe the same recent update has been pushed there yet.

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XfinityThomasC

Official Employee

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3.5K Messages

Hello, @Joe_Cool Can you check the fire sticks to see what OS is running on it? The current version of the Xfinity Stream app requires Fire OS 6 or later to function properly. First- or second-generation Fire Sticks that only support Fire OS 5 will not be able to run the app. 

 

There may be a possible conflict related to Samsung TVs as well. Samsung’s HDMI control setting (Anynet+) can sometimes cause the Fire Stick to glitch, lag, or fail to pass HDCP data flags (which Xfinity requires for copy-protection). 

 

See if you can turn off Anynet+ (HDMI-CEC) in your Samsung TV's system settings, or try switching the Fire Stick to a different HDMI port.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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9 hours ago

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ldinpa

Contributor

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173 Messages

The OS on my Firestick is OS 8.1.7.4 so it should be compatible. Also the Samsung TV info wouldn’t apply to me as the TV my firestick is plugged in to is an RCA TV so not a Samsung issue.

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9 hours ago

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bpounds986

Visitor

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3 Messages

2 days ago

Same thing here on two Firesticks, have removed and reinstalled the app, and still get this error on some restarts.

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user_y60epi

Visitor

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1 Message

2 days ago

Same thing for me as well. Just started out of blue. Sounds like a software update is needed for the Firestick asap!

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user_6cto2t

Visitor

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1 Message

2 days ago

Same here, all firesticks on Vizio tvs. I only use stream. Going on for 4 or 5 days now.. I tried deleting and reinstalled, no improvement..

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3forfun

New Poster

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3 Messages

1 day ago

Same here.No fix from xfinity 

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ldinpa

Contributor

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173 Messages

1 day ago

Same thing happening to me, started just within the past week.  I’m glad I read this post before clearing cache, reinstalling the App etc. since it appears based on other posts, that does not fix the problem. 

As for the problem being with the firestick, not sure about that since the Xfinity App is the ONLY app I’m getting the error on.  My over 30 years of bad experiences with Xfinity tells me that Xfinity is the problem here LOL! The funny thing is when I exit the error message then go back in to the app again it works. It’s a pain but until some magic fix comes along I’ll deal with it.  

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painterfam

Contributor

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63 Messages

@ldinpa​ we actually replaced the firestick since both it and the tv were old..  but the app does the same thing on new tv. And only the stream app does all others work fine

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10 hours ago

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ldinpa

Contributor

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173 Messages

Not surprised.  Even before this latest issue the Xfinity stream app always acted squirrelly for me.  It would crash from time to time and I’d have to restart it, then response to the remote always seemed to lag and other misc. issues.  I’m glad I don’t need to depend on the App for my primary TV viewing or I’d probably end up going to another provider because it just hasn’t been dependable enough for me 😉. Now I do have better luck with it if I’m accessing it via mobile device like my iPhone / iPad and to be honest I think that’s part of the problem.  The software was likely more designed for mobile device streaming versus internet ready TVs, Firesticks, etc. but I’m just guessing here.

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8 hours ago

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user_auc27h

Visitor

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2 Messages

1 day ago

Same issue on 2 Fire Sticks. 

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user_ojf6cz

Visitor

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1 Message

Same here- 2 fire sticks

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1 day ago

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GIMooze

Contributor

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19 Messages

1 day ago

Same here.  3 Firesticks…

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user_56367e

Visitor

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1 Message

1 day ago

ok Xfinity what is the fix seems are you doing another update to the APP

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Mopar57

Visitor

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17 Messages

22 hours ago

Same issue for me on fire tv stick, uninstall and reinstall and still does not fix it. It’s very obvious that it’s an issue with the newest release of their app. But the employees at Comcast can’t fix anything, all they do is read prompts.  

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dexmann47

Visitor

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1 Message

20 hours ago

Same problem here and have tried many ways to fix it, but error message keeps appearing!

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mkmenard2

Visitor

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2 Messages

Same problem here as well with Firestick. 

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1 hour ago

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