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user_w3cvkc
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Friday, June 26th, 2026 12:30 PM

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs.   I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming.  If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch.    I have cleared data and cache from the app but still get the error.

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XfinityTommy

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2.9K Messages

1 day ago

Good morning user_w3cvkc. Do you also have X1 TV service in the or just running the streaming services? Appreciate you taking the time to get us in the loop to help. 

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user_j1ucrh

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I have the X1 on my big TV in the living room and the rest of my TV stream. All my streaming devices are the ones that say upgrade failure.

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18 hours ago

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user_w3cvkc

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@XfinityTommy​ Just running the streaming services, every one has the issue.  Started 4 or 5 days ago.  

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6 hours ago

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XfinityTommy

Official Employee

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2.9K Messages

user_w3cvkc Gotcha! We can take a look at some things from the backend. I will just need to gather information about the service location. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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Btuffyankee

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1 Message

19 hours ago

Same issue on 3 fire tvs but not on Roku. Been happening all week in all fire devices .

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user_j1ucrh

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2 Messages

18 hours ago

I'm having the same problem that started this week. I don't know how I could get rid of it. Seems like no one's helping!!

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user_3a5641

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9 Messages

Yup. Same thing here. Started about 4 or 5 days ago. 

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11 hours ago

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user_372112

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6 Messages

10 hours ago

Same here on two fire TVs. Tried uninstall/re-install. the app. Didn't fix.

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Joe_Cool

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1 Message

8 hours ago

Same here on multiple Samsung TVs with various model Firesticks after recent updates.  Complete uninstall/reinstall did not resolve.  A separate Apple TV box install is not seeing this, but I don't believe the same recent update has been pushed there yet.

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bpounds986

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1 Message

2 hours ago

Same thing here on two Firesticks, have removed and reinstalled the app, and still get this error on some restarts.

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user_y60epi

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1 Message

1 hour ago

Same thing for me as well. Just started out of blue. Sounds like a software update is needed for the Firestick asap!

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