Getting error message: Upgrade failure. Please restart the application

I have the X1 on my big TV in the living room and the rest of my TV stream. All my streaming devices are the ones that say upgrade failure.

@XfinityTommy​ Just running the streaming services, every one has the issue.  Started 4 or 5 days ago.  

user_w3cvkc Gotcha! We can take a look at some things from the backend. I will just need to gather information about the service location. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Yup. Same thing here. Started about 4 or 5 days ago. 

@user_j1ucrh Thank you for connecting with us about your Streaming app concerns. We're happy to assist. Please post your question publicly. This will open a ticket in our system for us to assist. We look forward to your post.

@user_3a5641 Is this still ongoing? Five days is too long for service issues. Our team is here to help. Can you provide us with more details on the type of device you're using and any troubleshooting steps you've taken.

Is it still going on ??  Ah…. Look at all most recent comments.  What do you think?  LOL!  

Okay I’ll play.  Yes it’s still going on, as recent as this morning (July 1st) on my TV.  As for details on devices and steps taken please use a little initiative and actually read ALL of the comments in this post and you will have all of the information you need on devices and steps taken 😉

Hello, @Joe_Cool Can you check the fire sticks to see what OS is running on it? The current version of the Xfinity Stream app requires Fire OS 6 or later to function properly. First- or second-generation Fire Sticks that only support Fire OS 5 will not be able to run the app. 

There may be a possible conflict related to Samsung TVs as well. Samsung’s HDMI control setting (Anynet+) can sometimes cause the Fire Stick to glitch, lag, or fail to pass HDCP data flags (which Xfinity requires for copy-protection). 

See if you can turn off Anynet+ (HDMI-CEC) in your Samsung TV's system settings, or try switching the Fire Stick to a different HDMI port.

The OS on my Firestick is OS 8.1.7.4 so it should be compatible. Also the Samsung TV info wouldn’t apply to me as the TV my firestick is plugged in to is an RCA TV so not a Samsung issue.

@ldinpa​ we actually replaced the firestick since both it and the tv were old..  but the app does the same thing on new tv. And only the stream app does all others work fine

Not surprised.  Even before this latest issue the Xfinity stream app always acted squirrelly for me.  It would crash from time to time and I’d have to restart it, then response to the remote always seemed to lag and other misc. issues.  I’m glad I don’t need to depend on the App for my primary TV viewing or I’d probably end up going to another provider because it just hasn’t been dependable enough for me 😉. Now I do have better luck with it if I’m accessing it via mobile device like my iPhone / iPad and to be honest I think that’s part of the problem.  The software was likely more designed for mobile device streaming versus internet ready TVs, Firesticks, etc. but I’m just guessing here.

Same here- 2 fire sticks