Visitor

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1 Message

Friday, June 26th, 2026 12:30 PM

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs.   I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming.  If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch.    I have cleared data and cache from the app but still get the error.

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Official Employee

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2.9K Messages

18 hours ago

Good morning user_w3cvkc. Do you also have X1 TV service in the or just running the streaming services? Appreciate you taking the time to get us in the loop to help. 

Visitor

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1 Message

4 hours ago

Same issue on 3 fire tvs but not on Roku. Been happening all week in all fire devices .

Visitor

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2 Messages

4 hours ago

I'm having the same problem that started this week. I don't know how I could get rid of it. Seems like no one's helping!!

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