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1 Message

Friday, June 26th, 2026 12:30 PM

Getting error message: Upgrade failure. Please restart the application

Receiving this message when launching the Xfinity Stream App on all of my TVs.   I have a mix of Samsung and LG TVs and am using the Firestick 4k+ for streaming.  If I exit the error and launch again it will work, but the error returns next time I turn on the TV and launch.    I have cleared data and cache from the app but still get the error.

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Official Employee

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2.9K Messages

5 hours ago

Good morning user_w3cvkc. Do you also have X1 TV service in the or just running the streaming services? Appreciate you taking the time to get us in the loop to help. 

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