FUBAR

FUBAR  Nightmare with Comcast Xfinity

Wednesday, July 9th

Made an appointment with Xfinity office for 1:30 Thursday July 10th

Reason: Check pricing as we were paying too much

We were Paying $326.96 for internet and streaming, 81.40 for cell service and land line.

Note we paid for our phones separately.

 

Thursday, July 10th appointment and meeting with Xfinity

We explained that we wanted to keep all our existing services including land line our current channels and add 6 streaming services that we were currently subscribing for separately

Those new channels included: HBO MAX. Apple, Netflix, Peacock Hulu and Paramount.

I also requested that since I was and had been paying for the service for my checking account could he make me, rather than my wife the account holder. He said no problem! 

He could incorporate all these and reduce our total payment to 252.81.  For the next 4.00 hours the agent complained about his equipment, saying he was working with a 1998 computer system and 2011 I pad.  He asked for my driver’s license twice and checking information 3 times. He kept going back into the back room saying he was working with the back office to get things taken care of. Finally, at 5:30 he brings out a red bag with equipment (he had no boxes for the equipment), and says “install this equipment and call this number #611”.  “Give them the old number 16 digit number ending in 0073 and then give them the new 16 digit number ending in 4651 and they will connect your system.

 

Thursday, July 10th call to Xfinity to connect service.

The nice tech that I worked with for the next two hours finally told me that she could not connect my system due to the land line being installed with the internet. She also mentioned that I may have to get a new number.  More important was that I would have to wait another 24 hours to call back so that the back office could set up my system.  The tech also gave me a direct number to reach tech support (877) 424 2028.

 

Friday, July 11th 5pm call to tech support.  The first person took my call and after 30 minutes trying to get my modem working, he said he would have to transfer me to anther tech. So, the new Tech (nice guy living in Tennessee) spent another two hours helping to get two of the 3 TV’s

Working. He said he had to leave me with that because his shift was ending and the line went dead. So, my wife decided to call them again that night and after some discussion the said they would send out a tech between 9:00am and 11:00am 

Saturday, July 12th

OK No Tech showed up

We called tech support again and were told there was a delay and the Technician would be arriving between 3pm and 5pm

Again, we waited and no Tech showed up.

 

Sunday, July 13th

Several of the common stations we had before like Comedy Central and TNT are no longer available with a new subscription. The supposedly new stations requested above are requesting new subscriptions.

The new remotes will not pair, our upstairs TV will not work, our air printers will not work and our Land line is inoperable and it seems we now have two accounts, one with my wife and one with me!

[Edited: "Inflammatory"]

We called again and this new agent said she would give us everything we asked for, for only…  

Wait! $102