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Tuesday, June 23rd, 2026 3:34 PM

Freezing and now pixilating

Our TV is a year old and our service at this new home is also one year-old. I’ve had countless techs To the house to investigate the freezing issue. After many changes, including enhanced Wi-Fi booster and new router and going to CAT5 direct now, I also have some pixelating issues. It just never seems to stop. My TV is also a Samsung. For 160 a month, you would think you could get TV programs without these issues. They just do not understand the technology glitches.

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Official Employee

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4.3K Messages

1 month ago

 

Kr1963 Thank you for taking the time to reach out to us here on our Xfinity Forums. I appreciate you letting us know what troubleshooting steps you've attempted. Is this happening on every channel or specific ones? Do you find it is happening at specific times, or randomly?

 

(edited)

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