Regular Visitor
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6 Messages
Free Replacement Remote Control
I have two remote controls that need to be replaced. Per Xfinity online support it is recommended to visit a retail store for free replacement or have them shipped for a S/H fee. I went to a retail store five miles from my house with two broken remotes. Rep said they don't stock them they need to be ordered online. I stated what was mentioned in online support and preferred not to pay S/H fee. He said I had it backwards. They would charge at the store but replace online for free. I suggested he was wrong and left after wasting an hour. Online I was able to order only one replacement via online order tool. S/H was $0 so I thought this why the rep told me what he did. I received an order number. I checked back in a week and had no way online to check order status. I chatted with a rep who could not find the order. He stated it was probably cancelled because $0 S/H fee is not allowed. He would replace them for me for $5.95. I have not done that yet. So on principle, why is Xfinity support telling people to go to a retail store to replace a remote when they won't do it. And you can't call a store directly to ask same question and check if they have them stocked. Any guidance on how to obtain 'FREE' replacement remotes? For $300/month to Xfinity this is all I ask for.
DreamSayerZ
Problem Solver
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806 Messages
3 months ago
@bithauler Go the the Xfinity Assistant https://www.xfinity.com/xfinityassistant and login to your account. Type replace remote. On the next screen select Get me a new remote. Then again select Get a new remote. When it asks about did you troubleshoot, select get me a new remote again. It does state remote is no cost and charge for shipping, but it shows $0 as the shipping fee. It appears they do not charge, even though it states that.
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XfinityBrianH
Official Employee
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1.4K Messages
3 months ago
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user_autde0
Visitor
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1 Message
8 days ago
Comcast is the worst ! I tried to telephone the local retail Comcast store and the call goes to an automated/unattended call center. Can't find out if the store stocks remotes to replace my broken one without a trip to the store ... bet it is a waste of my time as well. I read the customer service reviews of that location and they were awful!
Comcast charges lots of $$$ for service but provides lousy customer support.
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