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user_2q0dcp
1st Topic

3 Messages

Thursday, March 14th, 2024 11:23 PM

Closed

free peacock

My issue is the same as many others, I have gig speed and am eligible for free peacock.  When I go to the page it says my peacock account is already active and then Peacock wants to charge me.  I have chatted with various agents and have been promised the accelerated team will solve the problem.  Here I am, over a week later with no results.   

Question

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Updated 

8 months ago

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XfinityRichard

Official Employee

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1.4K Messages

8 months ago

Hi there, @user_2q0dcp ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'll be more than happy to look further into your Peacock reward concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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user_2q0dcp

3 Messages

@XfinityRichard​ I have chatted with and spoken to Xfinity Support many times, for hours actually.  They say they have elevated my problem to the advanced team, but I never hear anything back.  Will try again.  

8 months ago

0

user_2q0dcp

3 Messages

@XfinityRichard​ I have tried again yesterday talking to one of your tech's.  She said to wait 2 hours and retry logging into Peacock and they would call me back to see if it worked.  It didn't work and they didn't call me back.

8 months ago

0

XfinityThomasC

Official Employee

 • 

2K Messages

Hello, @user_2q0dcp Could you please send our team a direct message with your full name and full address? To send a direct message: 

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 months ago

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