free peacock and disney activaton problems

yes- i cleared cache and cookies, tried on my laptop and iphone (on browser and app)-same issues. i tried incognito mode. I have

had service since April 4. i called your 1-800 number and talked to an agent for over an hour

Got it @Sillylilydog and thank you for letting us know you’ve already tried those steps, for confirming when your service started, and for sharing that you spent over an hour speaking with an agent by phone. We truly appreciate your time and efforts.

Let’s take a closer look at your account to review any notes the agent may have left and determine the best next steps to get this resolved. We may need to submit a ticket to our Advanced Repair Team, depending on what we find.

To get started, please send us a Direct Message with your first and last name and the full service address on the account. Once we have that information, we’ll continue working with you to move this forward.

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

We’re happy to help clarify @Sillylilydog! You can send us a Direct Message right here through the Community Forums. To do so, please look for the icon that looks like a speech bubble or chat box located in the top‑right corner of the page, next to the notification bell.

Once you click that icon, you’ll be able to start a Direct Message with us. If you have any trouble finding it, just let us know and we’ll be happy to guide you further.