Visitor
•
4 Messages
free peacock and disney activaton problems
I am having activation issues!! i just started my 50/5 deal and i can't get my free disney/hulu and peacock. everytime i hit the link to add and manage subscriptions-it takes me to the page to buy a service. Then I go down to my streamstore subscriptions: it says you have subscriptions that require activation and the link send me back to add and manage subscriptions. Its like ground hog day!!! help please!!!
XfinityAlyssaA
Official Employee
•
2.5K Messages
5 hours ago
Good evening @Sillylilydog, and thank you for reaching out to us on our Community Forums regarding your issues activating Disney+/Hulu and Peacock—we appreciate you taking the time to contact us. We’ll be happy to help walk through some troubleshooting steps, and if needed, we can certainly look into submitting a ticket for further assistance.
To get started, have you tried clearing your browser’s cache and cookies, or attempting the activation using an incognito/private browsing window?
May I also ask when you signed up for your new plan? In some cases, it can take 24–48 hours for our systems to fully sync after a plan change.
Please let us know and we'll be happy to look into next steps!
3
0
Sillylilydog
Visitor
•
4 Messages
4 hours ago
thanks! i found it and sent a message
0
0