Visitor
•
3 Messages
Free Britbox not working yet
I have tried to see the advertised Free this week Britbox but it’s still not available. When will this be fixed please
Visitor
•
3 Messages
I have tried to see the advertised Free this week Britbox but it’s still not available. When will this be fixed please
XfinitySara
Official Employee
•
3.1K Messages
1 hour ago
Hi there, @user_he93ys! I'd love to help point you in the right direction to get this sorted out. To help narrow down what might be happening with the promotion, could you share a few quick details?
- Where are you accessing Xfinity? Are you trying to view this through an Xfinity TV cable box, the Xfinity Stream website on a browser, or the mobile app?
- What happens when you try to watch? Are you seeing a specific error message, a blank screen, or is it prompting you to purchase a standalone subscription?
- Where are you looking for it? Have you tried searching for BritBox directly using your voice remote or the search bar, or are you looking under the On Demand / "Free This Week" banners?
In the meantime, if you're using a browser or app, sometimes clearing your cache, fully logging out and back into your account, or restarting your streaming device can help force promotional banners and access rights to refresh. Let us know what you're seeing!
2
0
user_he93ys
Visitor
•
3 Messages
27 minutes ago
To answer the above I am using the TV box as advertised. I have tried multiple ways to access the Free This Week and it always has said I need a subscription. This morning there maybe 7 programs, said there was limited access. I did speak to a representative who said there were “ international issues” and they were working to fix the problem. I was told to keep trying and when the issue was fixed it would come up. I received an apology for their issues with the promotion and that it wasn’t working.
0
0