Visitor
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3 Messages
FOX One shows “Subscription Required” after subscribing through Xfinity StreamStore
Hi Xfinity Support Team,
I am an Xfinity Platinum member and an Internet-only customer. Based on the Xfinity FOX One app overview document, Internet-only customers can subscribe to FOX One through Xfinity StreamStore and then sign in to the FOX One app with their Xfinity ID.
I added the FOX One subscription through Xfinity StreamStore, and Xfinity support previously confirmed that the subscription is active on my account.
However, after signing in to the FOX One app using TV Provider Sign In → Xfinity → Xfinity ID, I still see this message:
“Subscription Required. This network is not part of your current subscription. Please contact your TV provider or sign up for FOX One.”
I tested this on both iPhone and Apple TV, and I also tried signing out/in, reinstalling the app, and using the activation code/QR code flow. The issue still remains.
FOX One support said they cannot manage subscriptions purchased through Xfinity and advised me to contact Xfinity again because the app shows FOX One is not included in my subscription.
Could you please check whether my FOX One standalone subscription is correctly provisioned for FOX One app access? It seems active for billing, but the FOX One entitlement may not be syncing correctly.
Thank you.
XfinityAlfonso
Official Employee
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2.6K Messages
3 hours ago
Hello @user_ncxijk thanks so much for reaching out here via our Xfinity Forums! I see that we've already been taking with you 1-1 about this same issue, and this subscription is active on your account. Entitlements for content are refreshed automatically when changes are made on your account, so these would be all up-to-date. We would recommend reaching out to FOX One for any additional app concerns at https://help.fox.com.
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