Forward backward elements

On Windows desktop, Xfinity Stream allows pausing an in-progress DVR recording but attempting to rewind sends playback all the way to the beginning. This happens in both Chrome and Microsoft Edge. The same recording works properly on my iPhone and television. Once the recording finishes, desktop controls work normally."

That gives their technical team a reproducible description rather than a generic complaint.

I wouldn't spend money on computer repairs or change your browser settings for this issue.