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user_usr176
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11/11/2026 12:31 AM

Favorites missing on iPhone and iPad, 11/10/26

I have been in touch with Xfinity support for several days regarding the missing Favorites category on Samsung smart TVs.  To date that has NOT been fixed!

Now tonight, 11/10/26, that SAME issue has occurred on my iPhone and iPad!  It was there last night!

Xfinity!  What are you doing over there?  This is mind boggling that you folks did not test this before letting it loose on your paying customers!

Well, so much for being a Diamond member…

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42 minutes ago

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XfinityJohnG

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2 hours ago

That issue with the favorites on those platforms is a known problem that the engineering team is working to resolve. 

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user_6w6xxa

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@XfinityJohnG​ any idea how soon we can expect to have it fixed?

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1 hour ago

user_usr176

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@XfinityJohnG​ 

If they are already working on this known issue for Samsung TVs, why then was the software that lacked FAVORITES released today, 11/10, for my iPhone and iPad?  It sounds like there is a total lack of communication within Xfinity.

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58 minutes ago

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XfinityJohnG

Official Employee

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3.4K Messages

The only information we have been provided is that the problem with the favorites is a known issue that is currently being worked on. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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50 minutes ago

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user_e9hskw

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42 minutes ago

Hate this new update…what were they thinking!!!! They also don’t have dates of the shows anymore. An episode doesn’t do me any good if it’s an older show…I need the date it originally aired!!!🤬🤬🤬

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