Visitor
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7 Messages
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning with number one.
I have deleted the app and then turned off my TV. When I turned the TV back on, I reinstall the app, but the Guide still does not have a Favorites section.
I then went back to the app on my iPhone and removed my Favorite Channels and then reselected them as Favorites again. When I checked for them in the app on my TV there was still no Favorites category in the Guide to show my selections.
I have run out of ideas. Please tell me how to fix this because it is tedious to go through all the channels to get to my high definition ones. Thank you.
user_5b01uk
Visitor
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5 Messages
3 days ago
Help! Same thing happened to us and we heavily use the Favorites channels. Also, can’t find the Smart Resolve setting that allows you to skip commercials. Not liking the new app updates at all. Can we switch back to the prior app version?
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user_g29l3k
Contributor
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53 Messages
2 days ago
A number of people have also commented on this issue. When is Xfinity going to pay attention and resolve it?
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XfinityTommy
Official Employee
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3.3K Messages
1 day ago
user_usr176 Good morning! Thank you very much for the question. I am big on using the favorites option, and I wish I had a more functional solution for you to restore those preferences. Unfortunately, if the favorites have been cleared, the only way to get that back in motion is to manually rebuild the list. The easiest way is from the app or stream portal, that would give you a clear path to the rebuild within a few minutes depending on how many favorites you have to add. To do that, here are the steps:
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jvkofMD
5 Messages
1 day ago
Same here plus my app shows the time of the day off by 1/2 hour. The people that create this stuff and then dump it on to the user should be fired. Even the channel numbers suck compared to other people. A channel 16 should be the same as 816 and the same as 1016 etc It should never have been such a pain to navigate even before but now is way worse!
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user_vbfklw
Visitor
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1 Message
17 hours ago
I just went through the same thing. NO FAVORITES anymore. This better get fixed fast or it will be the straw that breaks the camel's back for me. I have had enough of Comcast / Xfinity. The last app stalled all the time and it was not due to my internet service provider because Comcast is my provider. Plus I seen it happen on my neighbors TV as well. I will not scroll through 1000 channels to get to the one I want everytime. It would not surprise me if they did this on purpose to hopefully get you to watch some stupid channel you ignored before.
FIX IT COMCAST!!!!
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user_6cmmg3
Visitor
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1 Message
14 hours ago
Agreed i am not going to scroll thru 800 channels to get to the HD channels! That was always dumb to begin with which is why we use favorite channels! Fix this now! And you wonder why you keep losing customers.
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user_usr176
Visitor
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7 Messages
4 hours ago
I have a Samsung 2025 smart tv, but I doubt that the missing “Favorites” category is peculiar to that brand only. Again, the xfinity app still shows that category when using it on my iPhone and my iPad. Someone needs to take this issue seriously and repair this promptly. There are a lot of disgruntled xfinity customers.
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