Visitor
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2 Messages
Favorites category missing in app on my tv
Yesterday evening, I had to re-sign into the streaming app on my TV. After I did, the homepage came up differently from before. It no longer has a category listed”Favorites” In the Live TV section. To get to my favorite high definition channels I now have to scroll through all channels beginning with number one.
I have deleted the app and then turned off my TV. When I turned the TV back on, I reinstall the app, but the Guide still does not have a Favorites section.
I then went back to the app on my iPhone and removed my Favorite Channels and then reselected them as Favorites again. When I checked for them in the app on my TV there was still no Favorites category in the Guide to show my selections.
I have run out of ideas. Please tell me how to fix this because it is tedious to go through all the channels to get to my high definition ones. Thank you.
user_5b01uk
Visitor
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5 Messages
2 days ago
Help! Same thing happened to us and we heavily use the Favorites channels. Also, can’t find the Smart Resolve setting that allows you to skip commercials. Not liking the new app updates at all. Can we switch back to the prior app version?
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user_g29l3k
Contributor
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52 Messages
1 day ago
A number of people have also commented on this issue. When is Xfinity going to pay attention and resolve it?
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XfinityTommy
Official Employee
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3.3K Messages
8 hours ago
user_usr176 Good morning! Thank you very much for the question. I am big on using the favorites option, and I wish I had a more functional solution for you to restore those preferences. Unfortunately, if the favorites have been cleared, the only way to get that back in motion is to manually rebuild the list. The easiest way is from the app or stream portal, that would give you a clear path to the rebuild within a few minutes depending on how many favorites you have to add. To do that, here are the steps:
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jvkofMD
4 Messages
6 hours ago
Same here plus my app shows the time of the day off by 1/2 hour. The people that create this stuff and then dump it on to the user should be fired. Even the channel numbers suck compared to other people. A channel 16 should be the same as 816 and the same as 1016 etc It should never have been such a pain to navigate even before but now is way worse!
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