Favorite channels

The only reason my dad has kept xfinity is because all his channels were easy to go to via the favorites feature now that it is gone we are going to cancel he’s 70 years old figuring out how to find his channels he likes to watch is ridiculous now favorite feature made is easy to use without that feature its a headache for him so we have no other option then to cancel and we’re not gonna just keep paying hoping you guys will fix it soon this update should have never been allowed to come out as you can see from all the comments on this post xfinity and their team has made a huge mistake that they seem to want to blame on the tv companies which it’s not because it’s the same on all tvs you guys messed up and will no longer have us as a customer maybe next time you guys will think twice before putting out a new update