@user_xwhoyl Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy review your account and help you upgrade as needed. To get started, please send a direct message with your name and service address.
How to Send Us a Direct Message:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
XfinityChristy
Official Employee
•
3.2K Messages
4 hours ago
@user_xwhoyl Hello and thank you for reaching out via our Xfinity Community Forums. I would be happy review your account and help you upgrade as needed. To get started, please send a direct message with your name and service address.
How to Send Us a Direct Message:
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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