@user_bggts7 To validate any emails sent to you from us, I would need to take a look at your account. In the meantime, please do not click on any links to log into your Xfinity account using this email until further investigation. If you need to access your account, please visit us on the Xfinity app or xfinity.com
To send a "Direct Message" to Xfinity Support: Go to xfinityforums.com Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing, a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Xfinity Community Forum
XfinityCarolyn
Official Employee
•
45 Messages
13 hours ago
@user_bggts7 To validate any emails sent to you from us, I would need to take a look at your account. In the meantime, please do not click on any links to log into your Xfinity account using this email until further investigation. If you need to access your account, please visit us on the Xfinity app or xfinity.com
To send a "Direct Message" to Xfinity Support: Go to xfinityforums.com
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing, a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Xfinity Community Forum
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