ESPN unlimited

Unable to activate espn unlimited even though it is included. I don’t have or never received the activation email that people got. Contacting support has been no help. It shows that it is included but I don’t see anywhere on how to activate. When I click on activate subscriptions, it shows peacock and nothing else.

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XfinityBillie

Official Employee

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4.2K Messages

4 days ago

@user_c0c9dm Thank you for taking the time to reach out to us here on our Xfinity Forums! I can understand how frustrating it is to run into errors activating ESPN Unlimited. Just to clarify, are you clicking this link: Xfinity.com/yoursubscriptions to attempt to activate ESPN Unlimited? Can you share what webbrowser you are using? Have you attempted any different web browsers to activate?

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user_c0c9dm

Visitor

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4 Messages

4 days ago

Yes, I’ve clicked on your website a lot. I have tried chrome and safari.

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XfinityBillie

Official Employee

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4.2K Messages

user_c0c9dm Thank you for confirming that. I'll need to review the account details on our end to perform some account specific troubleshooting. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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user_c0c9dm

Visitor

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4 Messages

17 hours ago

Please look at this thread.

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user_c0c9dm

Visitor

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4 Messages

17 hours ago

I actually did get an email, but it just leads to the same dead end.

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XfinityAlyssaA

Official Employee

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2.6K Messages

Thank you for letting us know @user_c0c9dm, and we are sorry to hear that it is just leading you to the same dead end. Are you able to rejoin us in DM so we can better assist with investigating your ESPN Unlimited concerns?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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16 hours ago

0

Xfinity Stream Website

user_c0c9dm

ESPN unlimited

XfinityBillie

user_c0c9dm

XfinityBillie

user_c0c9dm

user_c0c9dm

XfinityAlyssaA

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