New Poster
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2 Messages
errorDRM1
I have xfinity campus and have successfully streamed via roku streaming stick +. I recently upgraded my internet service and now I get errorDRM1 message.
Per the xfinity website, the use of xfinity on campus can be used outside of campus network.
"If you live in on-campus housing, but are not connected to your campus network, your content selection will be limited."
I tried updating my roku system, resetting the roku, and deleting and adding the xfinity app.
I keep getting the same error message
Rustyben
Expert
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24.6K Messages
6 years ago
did you change your gateway/modem with the upgrade in internet service?
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dlouie1376
New Poster
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2 Messages
6 years ago
Yes the modem got upgraded as well
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Rustyben
Expert
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24.6K Messages
6 years ago
use the xfinity my account app on an apple/android smart device. select the internet tab and then your data modem/gateway. match the 'serial number' shown with the gateway's HFC MAC address. exact match character by character?
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