dlouie1376's profile

New Poster

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2 Messages

Mon, Feb 4, 2019 9:00 PM

errorDRM1

I have xfinity campus and have successfully streamed via roku streaming stick +. I recently upgraded my internet service and now I get errorDRM1 message. 

 

Per the xfinity website, the use of xfinity on campus can be used outside of campus network. 

"If you live in on-campus housing, but are not connected to your campus network, your content selection will be limited." 

 

I tried updating my roku system, resetting the roku, and deleting and adding the xfinity app.

I keep getting the same error message

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Responses

Rustyben

Expert

 • 

24K Messages

2 y ago


@dlouie1376 wrote:

I have xfinity campus and have successfully streamed via roku streaming stick +. I recently upgraded my internet service and now I get errorDRM1 message. 

 

Per the xfinity website, the use of xfinity on campus can be used outside of campus network. 

"If you live in on-campus housing, but are not connected to your campus network, your content selection will be limited." 

 

I tried updating my roku system, resetting the roku, and deleting and adding the xfinity app.

I keep getting the same error message


did you change your gateway/modem with the upgrade in internet service?

New Poster

 • 

2 Messages

2 y ago

Yes the modem got upgraded as well 

Rustyben

Expert

 • 

24K Messages

2 y ago


@dlouie1376 wrote:

Yes the modem got upgraded as well 


use the xfinity my account app on an apple/android smart device. select the internet tab and then your data modem/gateway. match the 'serial number' shown with the gateway's HFC MAC address. exact match character by character?

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