Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and does it occur when streaming movies purchased/rented through other means? Also, does this happen regardless of the device that's in use?
@user_hwq9m3 Thanks for the additional details. What type of device are you using to stream with?
Does it happen with multiple streaming devices or just one?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_hwq9m3 Is everything up to up date with your devices?
Have you tried using a non Fire device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I have since reconnected my Flex box and tried streaming the dollar movies and it works. I just cannot leave it plugged in because it gets extremely hot presenting concerns for starting a fire.
I plugged it in several minutes prior to movie time so it can update and it works great. No streaming issues.
XfinitySean
Official Employee
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1.1K Messages
4 months ago
Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and does it occur when streaming movies purchased/rented through other means? Also, does this happen regardless of the device that's in use?
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user_hwq9m3
Visitor
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5 Messages
4 months ago
There is no error code and it does not occur on purchased movies.
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user_hwq9m3
Visitor
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5 Messages
6 hours ago
I have since reconnected my Flex box and tried streaming the dollar movies and it works. I just cannot leave it plugged in because it gets extremely hot presenting concerns for starting a fire.
I plugged it in several minutes prior to movie time so it can update and it works great. No streaming issues.
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