Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and does it occur when streaming movies purchased/rented through other means? Also, does this happen regardless of the device that's in use?
XfinitySean
Official Employee
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765 Messages
8 hours ago
Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and does it occur when streaming movies purchased/rented through other means? Also, does this happen regardless of the device that's in use?
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user_hwq9m3
Visitor
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3 Messages
5 hours ago
There is no error code and it does not occur on purchased movies.
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