Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and does it occur when streaming movies purchased/rented through other means? Also, does this happen regardless of the device that's in use?
XfinitySean
Official Employee
•
764 Messages
1 hour ago
Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and does it occur when streaming movies purchased/rented through other means? Also, does this happen regardless of the device that's in use?
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