Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and does it occur when streaming movies purchased/rented through other means? Also, does this happen regardless of the device that's in use?
@user_hwq9m3 Thanks for the additional details. What type of device are you using to stream with?
Does it happen with multiple streaming devices or just one?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
@user_hwq9m3 Is everything up to up date with your devices?
Have you tried using a non Fire device?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I have since reconnected my Flex box and tried streaming the dollar movies and it works. I just cannot leave it plugged in because it gets extremely hot presenting concerns for starting a fire.
I plugged it in several minutes prior to movie time so it can update and it works great. No streaming issues.
Thank you for updating us here on that issue. If that box needs to be replaced because it is overheating we can always assist you with that from here.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
The box was so hot from day one. I called support and they said it was normal. It dangerously hot, so I unplugged it and only use to watch a movie for a $1. The $1 movies used to stream via Fire Stick and then they stopped functioning properly. I wouldlove to get a Flex box that could stay plugged in without being hot to the touch. If that is an option please let me know how to proceed.
Thanks
That would be no problem at all. I will be happy to get a new box sent out from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinitySean
Official Employee
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1.2K Messages
4 months ago
Hi user_hwq9m3, we greatly appreciate you taking the time to post here on the forums! I'm sorry to hear that you're running into issues watching movies with your $1 movie reward. Does that unknown error message include an error code of any kind, and does it occur when streaming movies purchased/rented through other means? Also, does this happen regardless of the device that's in use?
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user_hwq9m3
Visitor
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6 Messages
4 months ago
There is no error code and it does not occur on purchased movies.
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user_hwq9m3
Visitor
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6 Messages
21 days ago
I have since reconnected my Flex box and tried streaming the dollar movies and it works. I just cannot leave it plugged in because it gets extremely hot presenting concerns for starting a fire.
I plugged it in several minutes prior to movie time so it can update and it works great. No streaming issues.
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