Visitor
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2 Messages
Error TVAPP-00502
I've already turned my router off and on, deleted my cookies and cache, tried my other computer, turned my computer off and on and updated my computer as well.
Visitor
•
2 Messages
I've already turned my router off and on, deleted my cookies and cache, tried my other computer, turned my computer off and on and updated my computer as well.
XfinityChelseaB
Official Employee
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2.6K Messages
5 hours ago
Hello @user_heh8co Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.
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