1 Message
Error tvapp-00502
Everytime I look this code it comes up that this code doesn't exist to use different codes and when I use those codes it takes me to another error page saying something about a pin. Not only that my bill jump $7.57 from last month.
XfinityAldrik
Official Employee
•
1.9K Messages
14 days ago
Thank you for reaching out to us @user_1rmsvz! I am also seeing this error code was retired. Are you seeing an error message with the code? When does this code appear on our stream website?
When looking at last month’s bill are there any promotional discounts in green font showing they are expiring soon? There have been some changes to the cost of our services, the rental equipment fees on the account may have increased from last month to this month.
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