Visitor
•
1 Message
Error: TVAPP-00500
Hello Xfinity Support,
I have been attempting all morning to launch the Xfinity Beta stream app and I am unsuccessful. I have attempted to disconnect from my internet, uninstall the application and reinstall, with still no success. The Xfinity Stream app will work on other devices but specifically not on my Samsung TV. Currently I am running the Xfinity App version 1.14.2 on my Samsung TV, and obtain the error "((Error:TVAPP-00500))". Any assistance with troubleshooting and diagnosing this issue would be very appreciated. Please let me know if you have any questions or need any additional information to help with your troubleshooting.
Thank you,
Steven
CCLamont
Problem Solver
•
519 Messages
2 years ago
Hey, there. I truly apologize for the service troubles. I am here and would love a chance to help @steven059.
Could you please send our team a direct message with your full name and full address?
Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9r for an example.
0
0