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Saturday, May 11th, 2024 3:41 PM
Cannot watch DVR - Error TVAPP-00381
Same on Computer and Roku
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Official Employee
•
457 Messages
4 months ago
I apologize for the delayed reply. We are sorry to hear about the trouble with the DVR @user_6swd2l we would be happy to look into your service concern.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
XfinityJoe
Official Employee
•
457 Messages
4 months ago
I apologize for the delayed reply. We are sorry to hear about the trouble with the DVR @user_6swd2l we would be happy to look into your service concern.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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