@user_ddf78b Hello and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear that you are experiencing these issues with streaming and download recordings, that can definitely be really frustrating! You have reached the right place, and I would be more than happy to assist you in getting this resolved once and for all and getting back on track again! To get started, are you currently able to stream on any of your devices, or are you experiencing the same issue on every device you try? Also, are you getting any kind of error message, or what is happening exactly?
I can answer this question since I am running into the same issue for the past 2 weeks. I can see my saved recordings on my TV, but not on my cell or PC. It tries to connect for a few minutes, then gives this message: Error TVAPP-00381.
I restarted my pc and cleared the cache, and still not working. I also tried with different browsers, and reinstalled flash.
@user_f3ba0f Thank you for letting us know the steps you have taken. We would be more than happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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CCChristopher
Problem Solver
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577 Messages
3 years ago
@user_ddf78b Hello and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear that you are experiencing these issues with streaming and download recordings, that can definitely be really frustrating! You have reached the right place, and I would be more than happy to assist you in getting this resolved once and for all and getting back on track again! To get started, are you currently able to stream on any of your devices, or are you experiencing the same issue on every device you try? Also, are you getting any kind of error message, or what is happening exactly?
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user_f3ba0f
Visitor
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2 Messages
2 years ago
I can answer this question since I am running into the same issue for the past 2 weeks. I can see my saved recordings on my TV, but not on my cell or PC. It tries to connect for a few minutes, then gives this message: Error TVAPP-00381.
I restarted my pc and cleared the cache, and still not working. I also tried with different browsers, and reinstalled flash.
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0
user_f3ba0f
Visitor
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2 Messages
2 years ago
There is nothing left to do on my end to correct this issue.
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