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Visitor

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1 Message

Thu, Mar 17, 2022 5:44 PM

Error TVAPP-00381

I cannot stream on my iPhone, iPad or PC.

Cannot download recordings.

Official Employee

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262 Messages

3分前

@user_ddf78b Hello and thank you for reaching out over our Xfinity Community Forums. I am so sorry to hear that you are experiencing these issues with streaming and download recordings, that can definitely be really frustrating! You have reached the right place, and I would be more than happy to assist you in getting this resolved once and for all and getting back on track again! To get started, are you currently able to stream on any of your devices, or are you experiencing the same issue on every device you try? Also, are you getting any kind of error message, or what is happening exactly?

Visitor

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2 Messages

11日前

I can answer this question since I am running into the same issue for the past 2 weeks. I can see my saved recordings on my TV, but not on my cell or PC. It tries to connect for a few minutes, then gives this message: Error TVAPP-00381.

I restarted my pc and cleared the cache, and still not working. I also tried with different browsers, and reinstalled flash.

Visitor

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2 Messages

11日前

There is nothing left to do on my end to correct this issue.

Official Employee

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302 Messages

@user_f3ba0f Thank you for letting us know the steps you have taken. We would be more than happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

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