1 Message
Error TVAPP-00380 with playback of DVR recording
DVR Playback on laptop failing on all recordings. I have recordings from several days. Either does not start or starts then stops with Attempting to Resume Error. Sometimes tries to repeat a small section. Ultimately get Attempting to Resume Error or TVAPP-00380 error. Internet speed test is good – blazing fast. Problems only occurring with DVR playback. Live TV works and streaming apps work.
Also having problem with DVR playback using TV box where voice goes in and out. Updating the Xfinity TV box did not resolve the issue. This appears to be an Xfinity DVR backend office or infrastructure problem.
XfinityEricB
Official Employee
•
1.6K Messages
1 year ago
Hello @user_f221dc, and thank you for reaching out about your DVR playback issue you are having. I would be happy to take a closer look into the problem, and see if I can help.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon (speech bubble)
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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