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user_1kw7r9
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Saturday, July 20th, 2024 2:54 AM

(Error TVAPP-00281)

I am getting (Error TVAPP-00281) on my home computer when trying to connect to Xfinity Stream.  It was working fine a couple of days ago, but now it wound work at all. 

I have logged out and back in, cleared the cache, turned it off and back on, is there a fix?

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2 months ago

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XfinityDilary

Official Employee

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1.8K Messages

4 months ago

 

user_1kw7r9 Thanks for posting on our community forums. I'm sorry to hear about the Streaming App issues you have been experiencing. If you try using the Xfinity App on any other device do you get the same error message? Have you tried rebooting your Xfinity Modem manually? Or through the Xfinity App? This can help refresh the internet connection overall and might correct the issue. 

 

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user_s0q8i5

1 Message

4 months ago

I am getting the same error!  I pay too much money each month to have to deal with this issue.  Last week, there was an outage for 2 days.  This is ridiculous!

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XfinityRaul

Official Employee

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1.6K Messages

@user_s0q8i5 I'm sorry to hear you've been experiencing issues with the app especially after 2 day service interruption last week. I would be more than happy to help figure out a solution to this error code you're getting.

Have you by any chance tried logging out, then log back in to see if that helps? Are you getting the same error on all of your devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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user_yipf73

1 Message

I'm having the same error. Xfinity has been nothing short of an expensive nightmare.

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2 months ago

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XfinityGabby

Official Employee

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1.5K Messages

Hello, @user_yipf73. Thanks for reaching our team, sorry to hear you're experiencing issues with our Xfinity Stream app when trying to enjoy it on your computer. Have you noticed this happening on any other devices and what troubleshooting steps have you attempted?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

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