JD2011, Hi there! Thanks for taking the time out of your day to reach out. I can understand the inconvenience caused when experiencing that error code when trying to stream those live channels. You've come to the right place. Our team of experts are happy to help with error codes such as this. We can help. The error TVAPP-00277 typically indicates that the Samsung TV is not connected to the correct in-home wireless network associated with the Xfinity account. To resolve this, ensure the TV is connected to the home network and confirm that the primary user is logged into the Xfinity Stream app from the active account. If issues persist, consider removing and reinstalling the Xfinity Stream app, or power cycling the TV. Please let us know if this helps.
You will need to be connected to your in-home network to watch TV Go channels, @JD2011. Is there a particular reason you haven’t connected your Samsung TV to your home Wi-Fi?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you for reaching out to our team here. I will be happy to assist you from here if you are still seeing that error. What type of device are you using that stream app on?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there user_9hneiy, thanks for reaching out through our community forums! Sorry you're having issues using the Xfinity Stream app. A few things you can try if you haven't already is to ensure you have the most updated version of the app, log out and back into the app, uninstall and reinstall the app, and power cycling your modem and smart TV by disconnecting and reconnecting the power supply. Please let us know if that helps!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am getting the same error. The Samsung tv is connected to the same network as our iPad and the iPad works. We have deleted and reinstalled the app with no luck. Other streaming services work on the tv.
XfinityGabriel
Official Employee
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2.9K Messages
1 month ago
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user_3adob1
Visitor
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1 Message
1 month ago
We are connected to our WiFi on my account and still can’t get XFinity stream to work. We still get this message
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Viper122
Contributor
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211 Messages
22 days ago
I have same issue with apple tv4k and error TVAPP-00144
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user_9hneiy
Visitor
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1 Message
17 days ago
I'm getting this same code on my LG tv. What is the fix? TV is connected to my home network.
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user_jueznf
Visitor
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1 Message
1 day ago
I am getting the same error. The Samsung tv is connected to the same network as our iPad and the iPad works. We have deleted and reinstalled the app with no luck. Other streaming services work on the tv.
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