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NoNoBadPuppy
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741 Messages

10/06/2026 2:36 PM

Error tvapp-00209 after changing channel lineup

Recently had to make changes due to promotional ricing ended on my account.  After the change, the xFinity Stram app on my ipad no longer functions properly.  the app opens, but when I click on ANY channel I get error tvapp-00209.  Here are the steps I have done so far:

1. restarted the ipad

2. restarted the gateway

3. restarted x1 cable box

4. uninstalled and reinstalled the xfinity stream app on the ipad.  

None of those steps has resolved the issue.  

How do I get the app to work as it did before the changes to my plans?

Thanks!

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5 hours ago

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XfinityTommy

Official Employee

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3.2K Messages

10 hours ago

NoNoBadPuppy Hmm, that is strange. Have you attempted to run a system of things? 

You can do this using the Xfinity App or Website:
  • Go to the TV tile or select Fix an Issue under support.
  • Choose Troubleshoot and select System Refresh. 

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NoNoBadPuppy

Problem Solver

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741 Messages

10 hours ago

XfinityTommy

Thanks for the response.  That didn't work.  I spent about two hours on the phone with support, had them do multiple things, but was unable to resolve the issue.  Have a supervisor technician appointment on 10/10.  Hopefull will find some resolution when he/she arrives.  After the system changes, my WAN IP address is now 'located' in Detroit.  I live on the other side of the state, which is nearly 200 miles from my location.  I think that may be the issue, and my IP does not match my home address. 

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XfinityTommy

Official Employee

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3.2K Messages

NoNoBadPuppy

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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10 hours ago

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NoNoBadPuppy

Problem Solver

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741 Messages

@XfinityTommy​ I will do this after the supervisor technician visit tomorrow.  I will wait until we see if he is able to repair the issues.  If not, I will DM you.  I have an open ticket already.

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9 hours ago

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XfinityTommy

Official Employee

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3.2K Messages

NoNoBadPuppy Sounds like a plan. Thank you very much for all of your time and patience with this process. Talk to you soon!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

8 hours ago

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