Error TVAPP-00195

Stream app quit working about a week ago, called customer support and told( they know about it ) but is there a timeline to repair?
The message says This package is not yet available on this device. Don’t know what changed but it was working.

Responses

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user_3p9vwo

1 Message

1 year ago

Just signed up for xfinity and having the same issue on both of my tvs!!!! If you know this is a problem, why haven’t you fixed it???? Or at least tell people that if you have certain devices, it won’t work or send this stupid xumo box automatically because this is bullsh*t! Already spent 2 hours on the phone w/customer service and still on with them now.

1

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XfinityDena

Official Employee

•

3.2K Messages

@user_3p9vwo I am sorry to hear you were getting this error message. Were you able to work with customer service to resolve the issue?

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1 year ago

0

joes71

Regular Visitor

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6 Messages

1 year ago

I juat canceled the tv part or my xfinity package and added tv now. Before canceling the stream app worked now i get package not yet available error. Come on get it together xfinity

4

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debs8471

2 Messages

1 year ago

Same issue here - error code TVAPP-00195. Just got the xumo box but can only stream on the tv that the box is connected to. I have a couple of newer Samsung tv's and keep getting the message This package is not yet available on this device.

2

joes71

Regular Visitor

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6 Messages

I believe the problem is with the samsung Tizen os. I can use the same apps when using a chromecast on the same TV. I got a free xumo streambox from xfinity it works perfect also on another Samsung tv.

1 year ago

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XfinityShawn

Official Employee

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1.4K Messages

@joes71 Are you still needing assistance with this issue? Do you have the Samsung Tizen or no?

(edited)

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1 year ago

0

U

user_5da9re

2 Messages

1 year ago

I am having the issue as well. Is there a workaround or fix yet?

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U

user_uwr47o

5 Messages

The chat folks and those on here that say they are helping cannot seem to fix your problem no matter how many people you talk to. I recommend you go to a store an ask for someone to clean up your account. It took the representative about 5 minutes to reorgsnize my account, fixing the problem. All he said was the people on the phone, chat platform or DM just meesed it up and don't know what they were doing.

1 year ago

0

XfinityDena

Official Employee

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3.2K Messages

@user_5da9re I am sorry to hear you are having issues with your stream app. What kind of device are you using the app on?

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1 year ago

0

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user_5da9re

2 Messages

Good morning, the I am using the app on a Roku tv and I have confirmed the sw is up to date.

1 year ago

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XfinityChristy

Official Employee

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2K Messages

@user_5da9re Thank you for reaching out via our Xfinity Community Forum. I would like to take a closer look at your account and see if we can get to the bottom of this error message. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

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user_sm5xyt

1 Message

1 year ago

same error, and doesn't matter what or which customer support agent I talk to, none could help

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XfinityJosephA

Official Employee

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1.7K Messages

Hello, @user_sm5xyt we want to follow up on the app issue. Are you able to let us know the make and model number of the device you are using? The reason why I ask is that there was a known issue when using some Samsung TVs recently. I also recommend using the Xfinity Assistant to reset your equipment and report the TVAPP-00195 error code. It has the capability to resolve the issue a strong majority of the time! Here is a link. The chat will send the required reset to clear the error. If unsuccessfully please let us know.

https://www.xfinity.com/xfinityassistant/

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1 year ago

0

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user_izlynq

1 Message

We have an LG TV and it's doing the same thing

1 year ago

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XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_izlynq. Thank you for reaching out to us here so we can help with the Xfinity Stream app. Are you having this issue on more than one device? Have you tried uninstalling and reinstalling the app?

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1 year ago

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user_0yxipy

2 Messages

1 year ago

We finally got ours fixed!!! I suggest everyone who’s having an issue especially if you have the streaming app in your name and any other services in the same name What happened for me was I had another account and they were both using the same email and same phone number. I went up to the store and they put the other account in my husband‘s phone number and email and everything started working again. so if you have streaming and any other service, definitely recommend this!

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user_dh5nrh

1 Message

1 year ago

Having the same issue with Roku onn tv. TV is connected to home Wi-Fi, code gets accepted every time then it starts to load Stream then goes to the error code page. Stream works fine on our other tv...

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XfinityRay

Official Employee

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2.8K Messages

Thanks for letting us know that you are getting looped when you sign into the Xfinity Stream app on Roku, @user_dh5nrh. I apologize that has been happening. I checked again and do not see this listed as a known issue so we will troubleshoot and open a ticket on your account if that is needed. Have you tried any troubleshooting steps so far such as uninstalling and reinstalling the Xfinity Stream app or resetting the TV? The Xfinity app is also very handy and will go through troubleshooting steps, sending a signal to your equipment, reporting the error, and opening a ticket as well!

I am an Official Xfinity Employee.
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1 year ago

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user_TAS781

4 Messages

1 year ago

Signed up have the Xumo from Xfinity (That one works) my personal Xumo and Rokus have all stopped working since the switch to the "TV NOW" Xumo I'm getting This package is not yet available on this device. Rokus are you don't have this service. I've uninstalled factory reset and installed and power cycled all the devices to come back to the same outcome.

0

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user_zay108

1 Message

1 year ago

This is the worst flipping Streaming system EVER!!! So frustrating!!!!! Cannot talk with anyone. Get the same responses from an automated customer service AI [Edited: "Language"]!!!!!
Will cancel service if not resolved in couple of days.

Yes, it’s my brand new Samsung TV too. Will find another service that is up to date with technology besides and automated customer service line.

I text over 20 times asking to speak to a human….finally somehow got a person. Very nice, but had no clue how to resolve.

So put out….this will be told to everyone I know.

(edited)

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XfinityAlfonso

Official Employee

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1.6K Messages

Hello user_zay108 This certainly isn't the experience we'd want for you as a valued customer. Has that service started working again for you? You can reach us 1-1 for troubleshooting anytime if basic steps have already been taken.

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

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user_q2xhzl

2 Messages

No one cares about the canned BOT responses. [Edited: "Language"] statement about reaching someone with any knowledge.

(edited)

10 months ago

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user_0pbwyb

1 Message

11 months ago

Same problem. I checked my Samsung tv app and the xfinity app worked just fine. Went to the xfinity store, got now tv and come home and now the app doesn't work. Sounds like a scam on xfinitys part not a problem with samsung tv.

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XfinityJustinC

Official Employee

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1.2K Messages

@user_0pbwyb thank you for taking time out of your day to reply to this post. You have contacted the right place for assistance and want to ensure you're able to use the Xfinity Stream App on your Samsung TV. Investigating I found 2 things we can start with to troubleshoot.

Google the TV App issue, I found an article off the Samsung website:

Xfinity app issue with Samsung TV

Due to a software issue, there was a problem accessing the Live Channel portion of the Xfinity app on Samsung TVs. A software update is currently available for the affected models.

The issue affects the following models:

Q60A, Q70A, Q80A, QN85A, QN90A, LS03A, QN800A, QN900A, AU8000, QN850A, TU6985, TU7000, QN84A, AU7980, TU690T

If you have one of these models listed: To fix the issue, please update the TV to version 2210. You are able to update the software via the internet on the TV itself, but you could also perform the update via the USB method. Using your model code, the software download can be found on Samsung.com.

The other thing I can check on, reviewing this Xfinity Forums post: https://forums.xfinity.com/conversations/xfinity-stream-website/error-tvapp00195/64f4a16bbaecdd4ece04e17b?page=2. A user on page 2 mentions that they had an ID that was linked to another account that was causing an error. Then updating to new contact info fixed.

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11 months ago

0

R

Ridgepact

1 Message

11 months ago

We have the same issue cant use xfinity stream at all

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XfinityDena

Official Employee

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3.2K Messages

@Ridgepact I am sorry to hear of the issues you are having with streaming. Are you getting the same error message mentioned in the post?

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11 months ago

0

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user_x7z6bv

1 Message

11 months ago

Inam a new customer as of 6/4/2924 and its 6/5 today and I got internet ans Now package with 40 channels, what a [Edit: Language] nightmare! Internet ia ok but streaming app keeps throwing that error. He ran new lines and still no luck. He was here 5 hours on install to no avail! Ao today somwone was supposed to fix it over tge phone, never happened so i called up again now i have an appointment tomorrow 1-3 pm. I have very little hope this will workout! I give up! Absolutely ridiculous and customer service blaming my tech and saying he wasn’t a professional installer didn’t help make me feel better! I live in Wilkes Barre, PA

(edited)

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XfinityMarcos

Official Employee

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2.3K Messages

Hello user_x7z6bv, issues like that right off the bat are never a good start, so I'm sorry you had to spend extra energy like that. I'd love to work with you more and make sure your service is working as it should. You mentioned you had a tech visit, was that completed? If so, how're your services since then?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

0

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user_rl337z

1 Message

10 months ago

same here...APP needs more development...I had to down grade my streaming service.

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XfinityThomasC

Official Employee

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2.5K Messages

Hello, @user_rl337z sorry to hear you decided to downgrade your streaming service. If there is an opportunity to help 1 on 1please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

10 months ago

0

Xfinity Stream Website

user_1d7660

Error TVAPP-00195

user_3p9vwo

XfinityDena

joes71

debs8471

joes71

XfinityShawn

user_5da9re

user_uwr47o

XfinityDena

user_5da9re

XfinityChristy

user_sm5xyt

XfinityJosephA

user_izlynq

XfinityRaul

user_0yxipy

user_dh5nrh

XfinityRay

user_TAS781

user_zay108

XfinityAlfonso

user_q2xhzl

user_0pbwyb

XfinityJustinC

Ridgepact

XfinityDena

user_x7z6bv

XfinityMarcos

user_rl337z

XfinityThomasC

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