hellaje's profile

Regular Visitor

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6 Messages

Thu, Mar 11, 2021 1:00 PM

(Error TVAPP-00170)

Everytime I try and sign on, using both Safari and Chrome, "(Error TVAPP-00170)" pops up. Regular TV services working fine but cant sign on to stream from my computer.

Visitor

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1 Message

6 m ago

Thank you to hellaje for your post/Same issue contacted Xfinity via chat two very professional reps helped out one initially and she elevated it to Tier 2 Technical team. They did an account refresh and Stream was up and working. Both very polite and professional.

Visitor

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1 Message

5 m ago

Error TVAPP-00170

cant get help on this xfinity stream is done

Visitor

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3 Messages

Call Comcast technical support.  Ask to speak to Comcast Advanced Repair.  Tell them your error number is TVAPP-00170, and that they need to log out all streaming devices on their end.  This is not something you can do on your end.

Visitor

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2 Messages

2 m ago

I've been having the same issue for over 6 weeks & can't get any body to call me back.  I know what the issue is now, but no one from the Advanced Team will call me back.  they generated a ticket on Fri., Aug. 13th & said that the team would call me back in 24 to 72 hrs.  I waited & called on Mon., Aug. 16th & now they say the ticket has been closed out!!!! Needless to say I'm still can't log into my Streaming!!

Visitor

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2 Messages

2 m ago

I'm getting "Error TVAPP-00170" for close to 6 weeks now.  it was fixed on Aug. 5th for 1 week and now it's locked me out again.  I have been trying to get someone to call me from the Advanced Care division. Xfinity has given me 2 tickets numbers & a promise that someone from Tier 3 will call me in 24-72 hrs. No one calls me, & when I call back, my tickets are closed before the problem is fixed.

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