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user_oao9q8
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Tuesday, May 14th, 2024 4:39 PM

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Error: TVAPP-00165

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(Error: TVAPP-00165)

I am a TV subscriber and cannot get this working.   It works on my PCs and IOS, but not on an LG TV that was working just fine.   I have removed the APP Re-downloaded and still the same issue.  TV Firmware updated etc.

Please help

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Updated 

5 months ago

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user_oao9q8

2 Messages

6 months ago

Read a comment on how to direct message regarding this, but I do not see any direct message Icon at this link https://forums.xfinity.com/direct-messaging, a screenshot would be appreciated if there is such a thing

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XfinityJosephA

Official Employee

 • 

1.4K Messages

Hello, @user_oao9q8 how are you? Our team can help with your app and LG TV. Have you also reset your modem? If no, I recommend resetting your modem and using the Xfinity Assistant to send the right signals to clear the TVAPP error code. You can access this tool from the Xfinity app, or you can use this link. https://www.xfinity.com/xfinityassistant/

 

 The Xfinity Assistant is great because it utilizes some of the same resource we have access to. Not only do we strive to provide the best possible products, but we want to provide digital tools that make it easy to manage your account.  The assistant resolved this issue a strong majority of the time.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 months ago

0

Davis.cd

1 Message

5 months ago

I am also a Xfinity tv (and internet) customer and get this same

error when logging into the preloaded Xfinity Stream app on my new Pioneer Xumo TV. Help!

1

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XfinityMartyR

Official Employee

 • 

1.5K Messages

 

Davis.cd Thanks for reaching out! I would suggest restarting your Xfinity Gateway or modem, along with your TV and try the Xfinity Stream app again. It sounds like the app on the TV may not be recognizing the in home internet service. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

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