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@pogie1​ That's BS  on the Netgear EQ as Comcast certifies other routers for use in the system and gives it the stamp of approval.

I'm just amazed that they haven't figured it how to correct this issue by now as I'm sure its been escalated.

Maybe Time for this outage to make the national news?

@user_fbb0cb​  That is the typical bait and switch routine used by alleged "technicians" for Comcast.  I was told by 2 of them my modem was "bad" and had to be replaced so I promptly installed a brand new high dollar Motorola modem and was again told my modem was "bad".  So I then acquired a brand new high dollar Arris modem which was also "bad".....all the time assuring me that renting a Comcast modem or gateway would immediately solve all my problems.  Surely a company as large and as well-heeled as Comcast ought to be able to hire competent technical expertise to deal promptly with such situations.  However............

@pogie1​ 

Same excuse I was given on the 4th call to them.  I shut them up by telling them all my equipments are from Comcast/Xfinity.  There is no excuse.

Also told me that there were several device latch on to the WiFi.  We did not have that device in the house at the time when we called in; and one of the device they mentioned never was in the house, period.

Sometimes I wonder if the person I talked to on the phone really knew what is going on, or just feeding off the information which they were given.  Which is sad, tell the truth !

The upper management need to have a review of what they had been practicing.  People are not ignorant as they were a few decades ago.

The automated system is supposed to solve issues , not delaying and misdirecting.  Their automated system really, really [Edited: "Language"].  One of the worst.

@user_8b03f4​   Here is probably what you will receive after complaining:  "I see we elevated your concerns to our Regional Executive Team but have been unsuccessful in reaching you."  and "Please know that our goal is for you to receive the most reliable service in the industry.  We appreciate your ongoing patience and cooperation as we work to find a resolution for this concern."  and "We value you as a Xfinity customer. "  among other platitudes, and they will continue to claim they are working diligently to solve the problem but just have been unable to contact you after trying. 

Hi, @carjam3210, thanks for using the Stream app, I use it every day on one of my TV's and love it. But, I could see how frustrating it would be to have this issue you've been running into. What type of device are you using to access the app? Are you able to check any other devices to see if you run into the same error message? 

@XfinityMarcos​ Why do you apparently post in a thread without actually reading the thread? If you had bothered to read the thread, you'd know this was a Xfinity backend issue...and (having read the thread and done some checking) could provide meaningful input/comments/status.

@adelemh99​ Me too.  The wonders of technology.

Hello @windtree4, and thank you for posting to the Xfinity Community Forum to bring this to our attention. This issue appears to be resolved for many, and I wanted to check in with you to see if it had been resolved for you as well? 

@user_8e8e15​ Try your Primary code now..........should be good

@WiFi_Cowboy​   How true that might be!   Gonna miss you, WIFI...............

Awe thanks.  Don't worry, I'll be right back here for the next one.

yeah........probably me too!

@walt051946​ it was probably just your quirky timing, because there was no end user changes or cache clearing that needed to be done.  This ball was squarely in Comcast's court, and they got it working.  Essentially if you hadn't used the stream site since Thursday, and just logged in to the service today, you'd have never know what we were all going though for the last five days. 

I know, first world problems.  Moral of this is the need for much better communication with the customer.

@user_744dfc​   All along we knew it was Xfinity end.  They won't admit it.

Hopefully this is a more permanent solution, not a patch job.  Going back to my Zoom meeting now.

And all of a sudden it was FIXED, just like that.  Looks like the guy with the real ju-ju came back today from his long weekend . . . 

Please remember that our Digital Care Team is available at any time, day or night, to answer any questions or concerns. I hope you have a wonderful day, and please stay safe and healthy!

Thank you for bringing this to our attention through our Forums! I understand you recently experienced an interruption, and with how important your services can be these days, I can most certainly imagine the inconvenience behind this! Rest assured; you're with our Digital Care Team, and we'll do everything we can to help! 

Before we begin, can you please send us a private message, including your full name, and your full address? You can do so, by clicking on the chat icon, in the top right hand corner of your screen, and once you click on that icon, you should be able to search "Xfinity Support", which should then give you the ability to send us a message. Thank you in advance, and I look forward to speaking with you!